Who We Are

Silvia Zsoldos, Ph.D, President
Educator (3rd generation), systems thinker, and life-long and long-life learner

Learner, Strategic, Context, Intellection, Arranger

My academic career was in American political and economic history. I do believe that there no better preparation for life than studying changes from the past to the present. Understanding how and why people made decisions that made lasting impacts on future generations is the key.

Of course, I did not know it at the time, but my very first job after graduation really charted my way. What do you do with a B.A. in American History? Well, I went to the State Employment Service and, sort of like Oliver Twist, said: “Please, Sir, I need a job.”

The Counselor hemmed and hawed but finally gave me a name and address for an interview for something. I went. The interviewer hemmed and hawed and then decided that they would test me. After half a day of various activities, I got the job! I was now an Engineering Technician!

Turned out that the manufacturing company’s engineering department had a problem that they could not figure out. They needed someone with a brain that could “think sideways” and the ability to ask “the stupid question!” It was a dream job. I got all the support anyone could ask. When it was over, I was ready for my next job, whatever it would be.

Having graduated with a B.A., I married, had a family, and held whatever jobs were available at the time and place. After the engineering technician’s job, I was a social worker (both inner city and service organization), library specialist (being able to handle a dozen languages came in handy), a university lecturer (American history), researcher and analyst, (both institutional and business), and college administrator.

Periodically, I was able to continue my academic education, earning M.A. and Ph.D. degrees in American History. In between, I became certified in quality management, as well.

My definitely non-linear career taught me the primary importance of integrating leadership, teamwork, and problem solving in all areas of organizational development. Eventually, I was able to align academic teaching with successful business coaching and training experience.

My passion is in using collaborative means to help companies define complex organizational problems, find the right solution, implement it successfully, and move on to the next challenge. I found that thinking sideways and asking the stupid questions is
for an organization a powerful way to innovate and move forward.

Because I believe that the small and mid-sized companies of America are both her backbone today and her future tomorrow, I decided to show them how they can develop new thinking paths for new growth and sustainability. Your Company’s ThinkTeam series is the result.

As the character Iris said in The Natural, “…the life we learn with, and the life we live with after that.”

Harry Lenderman, Ed.D.  –    Associate
Educator, Trainer, Organizational Change Facilitator, Quality Improvement Facilitator, Six Sigma Black Belt, Organization Facilitator (HRO), and more…

For the last several years, when I needed to get in touch with Harry, I’d leave a voice mail message:  “Where in the world is Harry Lenderman?”  Harry, much in demand especially  as a Quality Improvement Expert for the Public Health Foundation, would call back from somewhere in the fifty states or territories.

Harry brings to us a formidable, broad knowledge and understanding human interactions from leadership to basic staffing.  The list of his areas of expertise is, frankly, staggering, and I am not going to repeat it here.  (However, if you wish to see more, I shall be glad to forward to you a copy of his resume.)

Harry started with Marriott International, Inc. as a Management Trainee and rose steadily through the ranks, eventually becoming Director of Training.  During those years, he gained he learned first hand about corporate line management, corporate staffing responsibilities, and leadership requirements.

Harry’s focus on aligning organizational goals and initiatives, while serving the needs of individuals, resulted in a learning process that was named the “Democratization of Adult Education.”  He co-authored a book, Performance-Based Degrees Earned at Work, documenting the action learning process ad highlighting the personal progress of the students at the Sodexho Corporate University.

After retirement, he established his own company, Fundamental Focus, Inc. to provide human resource training, employee development, quality improvement, and process improvement.

From the time our paths crossed many years ago, and we decided to assist each other, he continued his education from BS in Education through Ms and Ed.D. (In Educational Leadership and Innovation), and earned a formidable array of certifications in a variety of areas relating to his basic focus.  He also reached out into the quality field, as it strengthened his ability to help define and study organizational problem areas.

I’ll just quote here some of what the Public Health Foundation says about Harry:

Dr. Lenderman has been responsible for the strategic alignment and direction of human resources, training, and development, labor relations, compensation, and collective bargaining agreements for organizations in more than 800 locations in North America.  He is recognized for his ability to identify practical solutions to difficult organizational problems and build enterprise-wide support for critical priorities and strategic initiatives.

….His innovative business approach to leadership is focused on human capital return on investment.

Enough said?  (There is much more.)

Dinesh P. Sinha, Associate

Mechanical Engineer with a MBA, Quality Management & Process Control Specialist

While Dinesh has a tremendous list of accomplishments, his focus is the foundational importance of documentation in every organization, large or small.

Stop to think for a moment! Supposing you are audited by the IRS? Where is your documentation? How about a legal battle? Most likely the decision will be based on -documentation. Your customer may demand proof of your sustainability efforts. Can you provide it?

However, one reason for documentation is often overlooked. When your employees retire, about 80 percent of their accumulated knowledge, experience, and wisdom about your company walks out the door. How is your knowledge management?

Dinesh knows how to examine your record keeping and documentation. He can show you what questions you should be ask of your data and how to do it.

Periodically, Dinesh teaches Quality and Statistical Process Control at the Delaware Technical Community College.

As our Associate, Dinesh brings his insights and areas of expertise to the initial development of the Charter, delineating clearly the task to be accomplished. If requested, he will also assist members of Your Company’s ThinkTeam understand and use necessary tools for data analysis and how to organize their documentation for optimum clarity and reference.

As the following sample of Dinesh’ accomplishments shows, he has a thorough grasp of a variety of organizational problems in need of solution and improvement.

1964-75, Dinesh managed reconditioning and machining of German and British made machine tools used in the manufacturing of Mercedes Benz trucks and automobiles.

1975-81, Dinesh supervised design, production, and purchasing functions in the manufacture of special purpose material-handling equipment which involved setting manufacturing standards, production-flow systems, bills of materials, sequence of operations, machine loading, etc.

1981-86, Dinesh prepared inspection plans, quality control procedures and process audit checklists. He also performed internal audits, identified control deficiencies, and recommended corrective action with follow up.

1987-88, Dinesh developed qualification protocols, process specifications and statistical process controls for new products and implemented quality control procedures for in-house and vendor supplied products.

1988-90, Dinesh developed and managed a customer complaint handling system, which reduced customer complaint processing time and improved customer satisfaction significantly.

Since 1990, Dinesh developed a Supplier Evaluation and Selection System and a Ship to Stock and Supplier Base Reduction program for procurement. He coached suppliers to improve their quality systems to meet ISO standards and requirements. Dinesh also coached purchasing in product quality specifications and in building partnerships with suppliers. He developed quality systems & procedure manuals in compliance with ISO standards.

Retire? No. Has just too much to give. We are glad that he is willing to work with us, too.

Since 1990, Dinesh developed a Supplier Evaluation and Selection System and a Ship to Stock and Supplier Base Reduction program for procurement. He coached suppliers to improve their quality systems to meet ISO standards requirements. Dinesh also coached purchasing in product quality specifications and in building partnerships with suppliers. He developed quality systems & procedure manuals in compliance with ISO standards